Return & Exchange

Returns and Exchange

Please note that item(s) exchanged should be of same value or higher than original purchase as no refund will be given for any price differences. 
Exchange can only be performed once for online purchases. 

Exchange is strictly not applicable to all sale, giveaway and promotional items. 
(eg. Items are subjected to slight colour variance in view of lighting during photoshoot)

We regret to inform that Goldwood has a no cash-refund policy. 
 

Exchange Procedure

By mail to Goldwood

Please fill in the exchange form supplied. Please attach the filled exchange form, invoice along with the item(s) [Product in original condition with Goldwood tags, safely and securely to avoid damage during delivery. 

For any regular price items, you are able to opt for product exchange or e-vouchers useable on www.goldwood.sg on item(s) that are in original condition and received within 14 days of dispatch by making a remark. 

Exchange of Incorrect or Defective Items

Goldwood takes great pride in assuring quality and excellent value. For all incorrect or defective items shipped, we have a 14 day return policy (by mail) and 7 day return policy (at retail outlets) upon receipt of order by the customer, subjected to the following terms and conditions:

• Item must be in original purchase condition, with all tags, documentations and original packaging.
• Item must be returned with the original printed invoice as proof of purchase.
• An exchange form is sent along with your orders. The form should be completed and returned along with the item(s). 
  In the event that a form has not been provided with your package, please contact our team at customercare@goldwood.sg with your order number for advice.
• All sale, giveaway and promotional items are non-exchangeable.

Postage Charges for Exchange

Please note that all postage fees for return item(s) incurred will be bear by the customers, while Goldwood will bear the postage fees to send back the exchanged item(s).   
* Except for incorrect or defective item(s) upon receiving parcel. 

Online E-voucher

An e-mail containing the online e-voucher code will be sent to you within 1-3 working days once your return parcel has been verified. 
The exchange discount code will be subjected to the following terms and conditions:

• Order made with the discount code will be deemed as final.
• The discount code will only last for 2 months.

If you require any further assistance, kindly drop us an email at customercare@goldwood.sg and we will get back to you the soonest!